Contact Us
We are always happy to hear from you. Whether you have a question about a product, need assistance with an order, or would like to arrange a return, the Wipella customer care team is here to help.
Customer Support
For the fastest assistance, please contact us by email:
Email: support@Wipella.cyou
Phone: +1 (716) 491-2617
When contacting us about an existing order, please include:
- Your full name
- Your order number
- The email address used at checkout
- A brief description of your question
- Clear photographs if the item arrived damaged, defective, or incorrect
Providing this information allows us to review your request and respond more efficiently.
Business Address
Wipella
450 Southland Dr
Lexington, KY 40503
United States
Please contact our customer care team before returning an item. Products sent to our business address without prior return authorization may not be accepted or correctly associated with your order.
Support Hours
Our standard customer support hours are:
Monday–Friday: 9:00 a.m.–5:00 p.m. Eastern Time
Saturday, Sunday, and U.S. public holidays: Closed
We aim to respond to customer inquiries within 1–2 business days. During holidays, promotional periods, or periods of unusually high demand, responses may take slightly longer.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible. We will make a reasonable effort to assist you, but we cannot guarantee changes or cancellations after an order has entered processing or has been transferred to a shipping partner.
Once an order has shipped, it can no longer be canceled. However, you may request a return after delivery under our Return & Refund Policy.
Delivery Assistance
Orders normally arrive within 7–14 business days after shipment. Customs reviews, severe weather, local carrier disruptions, holidays, or inaccurate delivery details may occasionally cause delays.
If your tracking information has not updated for several business days or your order has not arrived within the expected delivery period, email us at support@Wipella.cyou. We will review the tracking history and help determine the appropriate next step.
Returns and Refunds
Wipella offers free returns and refunds within 30 days of delivery, subject to our Return & Refund Policy.
Please do not send an item back before contacting us. Our team will confirm eligibility and provide the correct return instructions. Unauthorized returns may experience delays or may not be accepted.
We value every message and will do our best to provide clear, thoughtful, and practical assistance.