Shipping policy

Wipella offers free standard shipping worldwide on every order. This policy explains order processing, estimated delivery times, tracking, customs, and what to do if a delivery problem occurs.

1. Free Worldwide Shipping

Standard shipping is free for all eligible orders delivered to supported destinations. There is no minimum purchase requirement unless a specific promotion states otherwise.

If optional expedited delivery is offered, the applicable cost and estimate will appear at checkout. Availability may vary by destination.

2. Order Processing

Orders are generally prepared within 1–3 business days after payment authorization. Business days are Monday through Friday, excluding U.S. public holidays.

Processing may take longer during:

Major holidays
Promotional events
Periods of unusually high demand
Product launches
Address or payment verification
Events outside our reasonable control

Processing time is separate from delivery time.

3. Estimated Delivery Time

Standard delivery generally takes 7–14 business days after shipment.

This estimate begins when the order is handed to the shipping carrier, not when the order is placed. Delivery to remote locations may require additional time.

Although most orders arrive within the estimated period, delivery dates are not guaranteed.

4. International Delivery

We ship to many destinations worldwide. Delivery availability may depend on carrier service, local regulations, sanctions, import restrictions, and regional conditions.

If we are unable to ship to your address, we will contact you and cancel or refund the affected order.

5. Tracking Information

When tracking is available, you will receive a shipping confirmation email containing the tracking number or tracking link.

Tracking information can take several business days to appear after the carrier receives the package. Temporary gaps between tracking updates may occur while an order moves between facilities or countries.

6. Customs, Duties, and Import Taxes

International orders may be subject to customs inspections, import taxes, duties, handling charges, or other government fees.

Unless expressly collected at checkout, these charges are determined by the destination country and are the customer’s responsibility. Wipella does not control or predict customs fees.

Customs processing may also cause delays. Customers should review local import rules before ordering.

7. Accurate Shipping Information

Please enter a complete and accurate delivery address, including:

Recipient’s full name
Street address and apartment or unit number
City, state, or province
Postal or ZIP code
Country
Reachable telephone number, when requested

Contact us immediately if you discover an error. We will try to update the address before shipment, but changes cannot be guaranteed after processing begins.

8. Multiple Packages

Items from the same order may occasionally be shipped separately for logistical reasons. If this occurs, packages may arrive on different dates.

You will not be charged additional standard shipping fees because an order is divided into multiple shipments.

9. Delivery Delays

Delays may occur due to:

Customs procedures
Severe weather or natural events
Carrier disruptions
Public holidays
Remote destination requirements
Local service interruptions
Incomplete or inaccurate addresses
Unexpected transportation or security restrictions

If your order has not arrived after the estimated delivery period, email support@Wipella.cyou with your order number. We will review the tracking information and assist you.

10. Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it:

Check your mailbox, parcel locker, porch, reception area, or other safe location.
Ask household members, neighbors, or building staff.
Allow up to 48 hours, as some carriers mark packages delivered shortly before arrival.
Contact the local carrier using the tracking number.
Email us if the package is still missing.

We will help review the delivery record and available options. A replacement or refund may depend on the findings of the carrier investigation and applicable consumer law.

11. Lost or Damaged Packages

If a package appears lost in transit or arrives visibly damaged, contact support@Wipella.cyou promptly.

For damaged deliveries, keep the product and packaging and provide clear photographs. This information may be required to support a carrier claim and determine whether a replacement or refund is appropriate.

12. Refused and Unclaimed Deliveries

Orders refused by the recipient or left unclaimed may be returned to the sender. Once the parcel is received and reviewed, we will contact you about the available options.

Actual costs associated with a refused delivery may be deducted where legally permitted, unless the refusal resulted from our error or the item was damaged or incorrect.

13. Returned-to-Sender Orders

If a package is returned because the address was incorrect or incomplete, contact us. We may offer reshipment where practical, but additional costs may apply if the error came from information provided at checkout.