Refund policy

At Wipella, we want you to feel comfortable and confident when shopping with us. If an item does not meet your expectations, you may request a free return and refund within 30 days of receiving it, subject to the conditions below.

1. Return Period

You have 30 calendar days from the date your order is marked as delivered to request a return.

To begin a return, email support@Wipella.cyou before the 30-day period expires. Returns requested after this period may not be accepted unless required by applicable consumer law.

2. Return Eligibility

To qualify for a standard return, the item should:

  • Be in the same general condition in which it was received
  • Be unworn, unused, and free from damage caused after delivery
  • Include its original packaging, tags, and accessories, when applicable
  • Be accompanied by an order number or other proof of purchase
  • Be returned according to the instructions provided by our support team

You may carefully inspect or try on an item as you would in a physical store. However, products showing significant wear, alteration, misuse, staining, strong odors, or accidental damage may not qualify for a full refund.

3. How to Start a Return

To request a return, contact:

Email: support@Wipella.cyou
Phone: +1 (716) 491-2617

Please provide:

  • Your full name
  • Your order number
  • The item you would like to return
  • The reason for the return
  • Photographs when the item is damaged, defective, or incorrect

Once your request is approved, we will provide return instructions and, where applicable, a prepaid return shipping label. Please do not return products without authorization.

4. Free Return Shipping

Approved returns initiated within the 30-day return period are eligible for free return shipping.

You must use the return method or prepaid label provided by Wipella. We cannot reimburse independently purchased postage, express shipping, insurance, customs charges, or other shipping services unless we approved those expenses in writing before shipment.

The customer remains responsible for securely packing the item and delivering the return parcel to the designated carrier.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly.

Include clear photographs of:

  • The item received
  • The damaged or defective area
  • The outer shipping package
  • The shipping label, if available

After reviewing the information, we may offer a replacement, refund, or another reasonable solution. We will not charge return shipping when the issue resulted from our error or the item arrived damaged.

6. Natural and Hand-Finished Variations

Some Wipella products feature stone-inspired beads, shells, crystals, decorative resin, or hand-finished details. Small variations in color, pattern, texture, transparency, bead size, and finish may occur.

These natural or production-related differences are not automatically considered defects. However, if the item you receive differs substantially from its product description, please contact us so we can review the matter fairly.

7. Non-Returnable Items

Unless required by law, we may be unable to accept returns of:

  • Gift cards
  • Items marked as final sale
  • Personalized or custom-made products
  • Products altered after delivery
  • Items damaged through misuse or improper care
  • Items returned without authorization
  • Items that create a hygiene concern after extended wear

If you are uncertain whether your item qualifies, contact us before returning it.

8. Exchanges

The most reliable way to obtain a different design, color, or size is to return the original item and place a new order after the return is approved.

If a direct exchange is available, our customer care team will explain the process. Availability cannot be guaranteed because some designs may sell out.

9. Return Inspection

Once the returned product arrives, we will inspect it to confirm that it meets the return conditions. Please allow up to 5 business days after delivery of the return parcel for inspection.

If additional information is needed, we will contact you using the email address associated with your order.

10. Refund Processing

Approved refunds are issued to the original payment method. We will notify you when the refund has been processed.

Wipella generally processes approved refunds within 5 business days after completing the return inspection. Your bank, card issuer, payment provider, or financial institution may require additional time to post the funds to your account.

Shipping was provided free of charge, so no standard outbound shipping charge will be deducted from an approved refund. Optional paid services, if offered and selected at checkout, may be non-refundable once used.

11. Missing Refunds

If you have not received an approved refund:

  1. Check your account or payment statement again.
  2. Contact your card issuer, bank, or payment provider.
  3. Allow for the provider’s normal processing period.
  4. Email support@Wipella.cyou if the refund still does not appear.

We will provide available transaction information to help you investigate the payment.

12. Orders Returned to Sender

If an order is returned because the address was incomplete, inaccurate, refused, or unavailable for delivery, contact us. We will review the circumstances and available options.

Additional reshipping costs may apply if the delivery failure resulted from incorrect information supplied at checkout. This does not affect rights that cannot legally be excluded.

13. Consumer Rights

This policy is intended to provide a fair and straightforward return process. It does not limit any mandatory rights or remedies available under applicable consumer protection laws.

Wipella
450 Southland Dr, Lexington, KY 40503, United States
support@Wipella.cyou
+1 (716) 491-2617